Products
Service Portal – requests, tickets and field work in one place
Capture service requests, track ticket status and coordinate field work in a simple portal that can connect to SAP and your existing systems.
Bring customers, service teams and field technicians onto one shared view of requests, status and history – reducing emails, spreadsheets and missed hand‑offs.
What Service Portal offers
A pragmatic layer between your customers, helpdesk and SAP backend.
Unified request intake
Collect service requests from customers or internal users in a structured way, with all the information your teams need to start work.
Ticket and SLA tracking
Track status, priority and deadlines for each ticket so supervisors can see which work is at risk and where to intervene.
Field work coordination
Schedule visits, assign technicians and capture field reports on mobile devices, keeping all updates linked to the original request.
Typical Service Portal scenarios
Examples of how customers use the portal day to day.
Customer service and after‑sales
Offer customers a structured way to raise issues, track progress and access history instead of relying on email chains.
Internal support teams
Provide factories, warehouses or branches with a simple channel to request support from central IT, maintenance or logistics engineering teams.
Field service organisations
Coordinate technicians and subcontractors who work on‑site, ensuring everyone shares the same up‑to‑date information about tasks and status.
Service Portal – frequently asked questions
Answers to some of the questions we often hear from service teams.
Can Service Portal integrate with SAP or other backends?+
Yes. The portal can be connected to SAP, CRM or other systems via APIs or interfaces so that master data and status updates remain consistent.
Do customers need special access or VPN?+
No. The portal is typically exposed as a secure web application that customers or internal users can access from a browser with appropriate authentication.
Can we brand the portal with our own look & feel?+
We can adapt basic branding elements such as logo, colours and terminology so the portal feels like part of your own digital landscape.
Explore how a Service Portal would work for you
Tell us about your current service and ticket handling process, and we will walk through concrete examples of how a portal could simplify it.